Effective Date: 24th May 2025
Bhola Factory Private Limited (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of users (“you”, “customer”) who access or purchase from https://bholafactory.com/.
This policy explains how information is collected, used, disclosed, stored, and protected.
1. Information We Collect
1.1 Information You Provide
- Full name
- Mobile number and email address
- Billing and shipping address
- GST details (if voluntarily provided)
- Order, return, and communication records
1.2 Automatically Collected Information
- IP address
- Browser type and device identifiers
- Cookies and usage data
- Date/time of website access
1.3 Payment Information
All payments are processed securely through Razorpay.
We do not store, process, or retain card details, UPI IDs, or bank credentials.
2. Use of Information
We use your information to:
- Process and fulfill orders
- Generate invoices and comply with GST laws
- Provide customer support and order updates
- Prevent fraud, misuse, and unauthorized access
- Improve website functionality and services
3. Sharing of Information
We may share limited information with:
- Payment gateways (Razorpay)
- Courier and logistics partners
- Government authorities if required by law
We never sell or rent your personal information.
4. Data Security
We follow industry-standard security practices to protect data against unauthorized access, alteration, disclosure, or destruction.
5. User Rights
You may:
- Request access or correction of personal data
- Withdraw consent for marketing communications
Requests can be sent to help@bholafactory.com.